Returns & Refund Policy

Return of goods if you change your mind:
Please email us at customerservice@motoquipe.co.nz to create a return request.
Goods must be returned to the originating warehouse within 60 days of receipt of purchase.
Goods must be unused, with original packaging and tags, in new saleable condition.
Goods will be inspected upon arrival, and a full refund or a store credit will be issued after approval.
Return freight is payable by customer.
Should returned goods fail to meet the above conditions, we will require the customer to
pay for postage before returning the goods.

If you ordered the wrong product and would like an exchange or refund:
Please email us at customerservice@motoquipe.co.nz to create a return request.
Goods must be returned to the originating warehouse within 60 days of receipt of purchase.
Goods must be unused, with original packaging and tags, in new saleable condition.
Goods will be inspected upon arrival.
Return freight is payable by customer.

Custom Made Items
Custom made items specially ordered in for customers may be eligle for a return with a restocking fee. These include custom made seat covers, window sox, floor mats, dashmats and protective plastics.
If the problem with a product is minor, we will offer a free repair.
A refund however will be granted if the product is:
- Not of merchantable quality
- Unsafe
- Significantly different from the description in our listing
- Does not fit or perform as recommended, and cannot easily be repaired.

Warranty on faulty products:
Motoquipe recognises that customers need to feel assured and confident that the products they purchase are of merchantable quality.
Items sold are backed with a minimum 12 month manufacturer’s warranty. Items are warranted against faulty materials and workmanship provided that they are used for their intended purpose and the correct application is applied.
Warranty on products does not apply to defects created by misuse, abuse, physical damage or normal wear and tear.
Please email us at customerservice@motoquipe.co.nz to create a return request.

Please note that we'll need a photo or two showing the defect/fault, which will speed up the returns process for you. Freight to deliver the replacement goods will be payable by customer.

If you received an item you didn't order or the item was not fit for purpose.
If you have received an item different to the one you ordered or it was not fit for purpose, please contact our Customer Service team who will work with you to resolve the problem as quickly as possible. Do not use the product. Goods must be unused, with original packaging and tags, in new saleable condition.
Goods will be inspected upon arrival.
Free return freight may be applicable. Unauthorised usage of free returns portal will be charged to the customer.

Shipping Loss and Damage Claims
- Shipping costs paid by the customer are non refundable.
- Regular orders do not have insurance unless you opt for this at the checkout page. This is ideal for ordering expensive items such as model cars and other collectibles, and easily breakable protective plastics, such as weathershields, bonnet guards or headlight protectors for their safety during shipping. Items lost or broken in transit are at your risk unless you take out insurance.

Trade Customers
Restocking fees may apply for trade returns.